Despite extensive research, development and testing of products before they go into large-scale manufacture, occasionally some components wear out quicker than expected or better materials are available to extend the longevity of them. The quality control departments at the manufacturing plants constantly monitor components and systems fitted to Subaru vehicles. If they consider a safety related issue has arisen with components or systems they will immediately assess the criteria for safety level and can instigate a vehicle recall.

Once a recall campaign has been instigated all affected countries that have that model of vehicle are notified and VIN (Vehicle Identification Number) of vehicles are supplied. Replacement components are then shipped to each distributor for distribution to their dealer network.

In New Zealand the distributor then notifies the MIA (Motor Industry Association) and the LTSA (Land Transport Safety Authority) where they will review the severity of the safety issue. If LTSA decide that the level of safety is compromised they can order vehicles off the road until repairs are carried out. The distributor will then direct mail all current owners of the affected vehicles and provide instructions to follow for the repair of their vehicle.

How do I find out if my Subaru has an outstanding Safety Related Recall?
Subaru will contact you by letter if we know that there is a component or system on your car that compromises safety. You would then make contact with an Subaru Authorised Service Centre and make a booking to have your Subaru inspected and rectified. Alternatively, if you would like to check if your vehicle has any outstanding Recall Campaigns that have not been completed, make an inquiry to our Subaru Authorised Service Centres and quote your VIN (Vehicle Identification Number) and they will be able to check on-line with our computer system if your vehicle has an outstanding recall and if it is in the affected VIN range.

What is covered in a Safety Related Recall Campaign?
The Recall Campaign will be carried out free of charge for both New Zealand new and imported used vehicles. Labour for the campaign will be covered along with the cost of the component that is replaced.

Current Recall Campaigns
If your vehicle falls into one or more of the Safety Related Recall Campaigns listed to the right and has not been to a dealership to be checked, then make contact with your nearest Authorised Subaru Dealership to check your vehicle details, and if necessary make a booking to have your vehicle checked over and rectified by our factory trained technicians.