The safety of our staff and customers is important to us during this period of changing Alert Levels and Traffic Light Systems. To find out what level of operations are available at our Authorised Subaru Centres around the country, contact your local Authorised Subaru Centre. We will continue to monitor updates from the Government and follow the updated guidelines.
How we’re staying safe
Are Subaru Service Centres & Dealerships open to do business?
Yes, our locally-owned, Authorised Subaru Centres and 7 Authorised Service Centres are open and upholding these strict safety procedures:
All staff and visitors to our Subaru Centres must complete a Health Declaration to ensure they are not presenting with Covid-19 symptoms. Customers can now choose to enter our sites or use our contactless options where they can drop off and pick up their vehicles using “click and collect” style methodology.
All staff and visitors may be asked to log their contact details in our contact tracing database for Covid-19. This database will not be used for marketing purposes.
All high contact surfaces are disinfected at least once daily.
Under the Government guidance customers can come to our site and must maintain physical distancing while there and wear masks.
Frequently asked questions
Q - What are Subaru doing to keep its customers and its team safe?
Subaru Sanitised Site
The Subaru site is sanitised at least once per day on all key touch surfaces.
Subaru Sanitised Staff
All Subaru staff have a daily check-in procedure to ensure that we are symptom-free before entering the premises, we have rigorous hand washing procedures, and employ physical distancing from each other at all times.
Subaru Sanitised Sales
If you would prefer, we can sell you a Subaru without you coming into direct contact with our sales staff and your new car is sanitised prior to delivery.
Subaru Sanitised Service
While you are welcome to come into our site, we can also service your Subaru without you coming into direct contact with our service staff, your car is sanitised before you pick it up and you can pay for your service remotely.
Q - What are Subaru Dealership staff trained to do?
Complete Daily Health Declarations
All staff are required to complete a Daily Health Declaration before entering the premises. Any staff member that has a Covid-19 symptom is required to immediately self-isolate and seek medical advice and will not return to work until they have medical clearance.
Wash and Sanitise Hands
Staff are required to complete regular hand washing and must sanitise hands before working on your vehicle.
Observe Physical Distancing
We are pleased to meet with you and will wave, nod and smile, but may not always shake hands when greeting.
EMERGENCY ASSISTANCE – CALL 0800 SUBARU
For Essential Service Providers
If you are an Essential Services provider and need emergency assistance to get your Subaru running and enable you to continue travelling to work during this period, please call 0800 SUBARU (0800 782 278) and our team will work to find a solution to your requirements. Please be aware that this is only available for Subaru owners who are working in the essential services following the Government's guidelines.
If you require some general support, you can email us at firstname.lastname@example.org , on 0800 SUBARU (0800 782 278) or via Messenger on Facebook.
To keep up to date with your local Authorised Subaru Centre, please check their websites, and follow them on social media.
If you need to remain at home for a period of time, you may not be driving your Subaru as often as normal. To avoid the battery dying and to reduce the need for any emergency assistance, we suggest you turn your vehicle on a couple of times a week to ensure it is still running as usual. For more tips on how to maintain your vehicle through lockdown, read our story with The NZ AA here.
If you're unsure if your personal business is listed as essential or not, visit www.covid19.govt.nz to find out.
On behalf of everyone at Team Subaru, we wish you and your family all the very best during this difficult time and we hope to see you all again in our Authorised Subaru Centres and travelling around Subaru Country soon.