Takata Airbag Recall FAQs

If you have questions about the Takata Airbag Recall and how it might affect you or your vehicle, read some of the frequently asked questions below.


Q: I have received an initial Notification letter regarding the TAKATA Airbag Recall, what do I need to do next?

A: Nothing. As there over 100 million vehicles affected, parts supply can take some time and the purpose of this initial notification letter is to inform you that your vehicle is affected by this recall. We ask for your understanding and patience as we await parts supply. Rest assured we will be in touch with you as soon as parts for your Subaru arrive with a second letter. You can register and update your contact details on our website to ensure prompt communication through email.


Q: I have been waiting for my second letter for a while now. Do I need to contact Subaru to let them know?

A: There may be some delay in receiving your second letter due to the aforementioned parts supply constraints. Please rest assured that we will contact you with your second letter once the parts become available for your Subaru, you do not need to contact us again. If you have changed your contact details, you can get them updated by visiting https://www.subaru.co.nz/owners/owners-registration. This will ensure there is no delay and we are able to get in touch as quickly as possible.


Q: I have received my second letter regarding TAKATA Airbag Recall that identifies parts for my Subaru have arrived, what do I need to do next?

A: Please contact your nearest Authorised Dealer to arrange a time suitable to complete the recall. You can find your nearest Authorised Subaru Dealer by visiting https://www.subaru.co.nz/buying/locate-a-dealer


Q: I have sold my vehicle, what do I need to do?

A: If you have on-sold the vehicle you can advise us by submitting the details through our website, or get the new owner to update their details on the owners registration on https://www.subaru.co.nz/owners/owners-registration


Q: I have not received any letter and think my car may be affected, what do I do?

A: Given the ever-evolving nature of the recall and the number of used Japanese vehicles imported everyday, it may simply be that we have not received notification of all the affected vehicles. The best form of action to ensure you are kept informed about future developments is to register your vehicle and contact details at https://www.subaru.co.nz/owners/owners-registration


To register or update your details with Subaru, click here. If you still have further questions, please contact Subaru by filling out the form here.